Post of Serbia and the Office for Information Technologies and eGovernment signed, on 25 February 2026, a Cooperation Protocol governing the establishment of a system for the receipt and transmission of postal letters and/or messages in electronic form to the Single Electronic Mailbox (eMailbox) within the eGovernment Portal (eUprava) (hereinafter: the “Protocol”).
Scope of cooperation: The published description of the Protocol indicates that the cooperation concerns the integration of postal electronic delivery with the eMailbox system, with a view to enabling the delivery of certain consignments and messages in electronic form to users via the eMailbox, including deliveries initiated by business entities to citizens, within the scope of services provided by Post of Serbia.
By way of examples of entities expected to participate in this delivery model, telecommunications operators, banks, and the Republic Pension and Disability Insurance Fund (PIO Fund) are expressly referenced, with an indication that the model also applies to other institutions that deliver documents and administrative decisions to citizens.
Use of the service is envisaged through the eUprava Portal, as well as the My eMailbox application.
Legal framework: The officially published information states that implementation of this service is linked to the application of the Law on Postal Services, as the relevant legislation governing the provision of postal services, including the delivery of letters and messages in electronic form within the eMailbox framework.
As indicative implementation timeframes, public announcements state that citizens may expect availability of postal letters in the eMailbox from the following month, and further note an expectation that delivery via the eMailbox may become operational as of 1 April 2026, with contracting/arrangements with institutions commencing as of 1 March 2026.
For additional information or consultations, the Tasić & Partners team is at your disposal.