Deferred Implementation of the Rulebook on Contract Terms for Electronic Communications Services – New Effective Date: September 1, 2025
The Rulebook Amending the Rulebook on Information on Contract Terms to Be Published by Providers of Publicly Available Electronic Communications Services, the Manner and Deadlines for Their Publication, the Contract Summary Template, and the Content of the Notification on the Intent to Unilaterally Amend Contract Terms and the End-User’s Right to Terminate the Contract Before Its Expiry was amended on May 28, 2025.
The Rulebook shall become effective as of September 1, 2025.
The Rulebook aims to specify the obligations of electronic communications providers regarding the provision of information to clients about the terms of contract conclusion prior to its execution, as well as their obligation to clearly and explicitly include such information in the contract. These obligations are originally prescribed by the Law on Electronic Communications (“Official Gazette of the RS,” No. 35/2023), pursuant to which this Rulebook was adopted.
The key changes include:
Obligation to Provide Comprehensive Pre-Contractual Information
Before signing the contract, users must be informed of all essential terms – contract duration, personal data processing, prices, timeframes, rights in case of termination, conditions for promotional offers, and service quality.
The provider is required to publish this information either on its official website or in printed form available in a clearly visible location.
Introduction of a Clear and Standardized Contract Summary
The provider is obligated to deliver to each user, free of charge and prior to contract conclusion, a contract summary using the form prescribed by the Rulebook. This document is intended to facilitate comparison of offers and informed decision-making.
Right of End-Users to Terminate the Contract Without Penalty in Case of Unilateral Amendments
In the event of changes to contractual terms, the service provider must notify the user at least 30 days in advance of its intention to unilaterally amend the contract, including the user’s right to terminate the contract prior to the expiry of its term without incurring any termination-related charges.
Special Protections for Micro and Small Legal Entities, Non-Profit Organizations, and Users with Disabilities
These categories of users shall enjoy the same rights as natural persons under this Rulebook, unless they explicitly waive specific benefits.
Transparency in Service Quality, Pricing, and Technical Parameters
Users must be informed of all technical parameters, potential limitations, fault repair deadlines, invoice transparency, and all associated costs, including information and restrictions related to the use of terminal equipment.
For additional information or consultations, the Tasić & Partners team is at your disposal.